New York – August 1, 2018 – AEA Investors’ (“AEA” or the “Firm”) Small Business Fund (“AEA SBF”) announced today that its fund has closed the acquisition of ROI Solutions, LLC (“ROI” or the “Company”). ROI is a specialty contact center services company providing highly technical and customized inbound and outbound customer service and sales solutions to B2C and B2B customers across a diversified based of stable end markets.
ROI was founded in 2008 by CEO Rob Schow, who has successfully built ROI, alongside his senior management team, into a leading specialty contact center outsourcing provider. Over the past ten years, the Company has become the sole source provider to over 70% of its clients who view ROI as a critical extension of their organizations. ROI works with several major brands in need of custom contact center solutions and provides these customers with highly technical, omni-channel (text, email, voice, video, chat) and customized programs that enhance their business operations. With a significant growth runway, entrepreneurial management team and strong capabilities in partnering with customers to design programs that fit unique needs, ROI is well poised to capitalize on the many opportunities ahead.
AEA Investors LP was founded in 1968 by the Rockefeller, Mellon and Harriman family interests and S.G. Warburg & Co. as a private investment vehicle for a select group of industrial family offices with substantial assets. AEA has an extraordinary global network built over many years which includes leading industrial families, business executives and leaders; many of whom invest with AEA as active individual investors (“Participants”) and/or join its portfolio company boards or act in other advisory roles. Today, AEA’s approximately 75 investment professionals operate globally with offices in New York, Connecticut, London, Munich and Shanghai. The firm manages funds that have approximately $11 billion of invested and committed capital including the leveraged buyouts of middle market companies and small business companies and mezzanine and senior debt investments. AEA Private Equity invests across three sectors: value added industrials, consumer, and services. AEA SBF is a strategy within AEA that currently manages over $1.0 billion of invested and committed capital. The team seeks to help grow and transform companies at the lower end of the middle market by sponsoring growing companies with proven management teams and superior business models.
About ROI Solutions
ROI believes good business stems from good communication. As a leader in business process outsourcing, ROI goes above and beyond to ensure that customers get the best services possible. With a passion for growth and knowledge, ROI’s contact center specialists handle every communication with courtesy to ensure the wants and needs of every customer is adequately met.
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